Our returns period lasts for 5 days after you receive any item. If 5 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Where items have been custom made or personalized for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Disclaimer

Each piece of artwork in the Munchkin Mama Designs shop is custom made, meaning no two items will ever be exactly identical to each other. Since all items are handmade, they are subject to slight imperfections. I always strive to create the highest quality of work, but sometimes please keep this in mind as I am handcrafting each item with care.

In the case of custom or personalized orders, I do NOT accept any returns, the only exception would be if I made a mistake accidentally and, in that case, would be happy to replace it after the original item is returned. Please notify us within 24 hours of delivery if there is an issue with your item. We are not responsible for any damage to due improper washing, handling or dropping of items. Please see care cards enclosed in each package (with the exception of shadow boxes) for full details.

Please note that colors do look different on different screens and devices.

Please reach out with any questions, we are always happy to help!